Customer understanding at Seemingly zero.

I just received an email from the support team, automatically generated

“We wanted to let you know that your professional account for “Speaking English Podcast” has expired.”

Not only am I furious because I am still waiting for the day that a video hosting service realizes that their paying customers are a valuable asset for them and that they need to make sure to keep them happy. This reminds me of the beginning of’s demise. Late payments, no communication.

But in addition, I am speechless about the mechanism. Why the fuck would you let the pro accounts expire? Why wouldn’t you send one email four weeks in advance, “hey, just to let you know, your pro account is going to expire, do you want to renew?” And why wouldn’t you send a reminder a week before it expires? You didn’t, I checked my spam folder. This could be so easy. But I guess it’s not.